Privacy Policy

Northern Rivers Mobile Rehab
ABN: 60 548 280 665

Last updated: 25/09/2025

1. Introduction
Northern Rivers Mobile Rehab (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you use our website [mobilerehab.net] and when you engage with our services.

2. What information we collect
We may collect the following:

  • Your name, phone number, and email address when you contact us.

  • Health information relevant to services you seek (collected in consultations, not via the website).

  • Technical information (e.g. cookies, browser type, site usage data).

3. How we collect information

  • Directly from you (by phone, email, or in person).

  • Automatically through our website (cookies, analytics).

  • From third parties where authorised (e.g. another healthcare provider referral).

4. How we use information
We use your information to:

  • Provide physiotherapy and rehabilitation services.

  • Manage administration, billing, and communication.

  • Improve our services and website.

  • Meet legal and regulatory obligations.

5. Disclosure of information
We may disclose your personal information to:

  • Our staff and contractors directly involved in your care.

  • Other healthcare professionals (with your consent or if legally required).

  • Regulators, insurers, or legal advisors when necessary.

We do not sell or rent your personal information.

6. Storage & security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

7. Access & correction
You may request access to the information we hold about you and ask for corrections if inaccurate.

8. Complaints
If you believe we have breached your privacy, contact us at info@mobilerehab.net. If unresolved, you can contact the OAIC at www.oaic.gov.au.

9. Contact us
Northern Rivers Mobile Rehab
Email: info@mobilerehab.net
Phone: 0486 189 445
Address: Alison Avenue, Lennox Head NSW 2478